Thursday 24 September – Sunday 4 October 2020

Ticketing Terms & Conditions of Sale 2020

  1. Tickets for performances are valid only when purchased from Desert Festival or an organisation authorised by Desert Festival to sell or distribute tickets. All consumers must have a valid ticket for a performance in order to enter the venue.
  2. Tickets may not, without Desert Festival’s written consent, be on-sold at a premium, offered as a prize or inducement, packaged or otherwise used for advertising, promotional or other commercial purposes. Desert Festival reserves the right to refuse admission to the bearer of any ticket sold or otherwise provided or distributed in breach of this condition.
  3. All ticket prices are stated in Australian dollars and include GST where applicable.
  4. Desert Festival accepts payment for transactions by cash or credit card (Visa or MasterCard).
  5. Prices are subject to change at any time without notice.
  6. Your receipt order confirmation email issued by Square serves as your e-ticket to Desert Festival events. Use your smart phone to show the receipt order confirmation email to venue staff for door checking at performances on arrival. Alternatively, you can print out your receipt and carry it with you for showing.
  7. E-ticket receipts are non-transferable. Should you wish to transfer your ticket to a friend, please advise the box office prior to attending the event. Treat e-ticket receipt as valuable as cash and do not email them or otherwise distribute them to others.
  8. Exchanges or refunds may be considered in compliance with terms under the Live Performance Australia Ticketing Code of Practice and under Australian Consumer Law. Consumers are to read the special conditions advertised on the website for the selected performances carefully during purchasing.
  9. On some occasions, Desert Festival is able to exchange tickets from one performance date to another, provided the following requirements are met:
    • The exchange request must be processed in the Desert Festival office after submitting a request to [email protected];
    • Neither the original nor requested performances are sold out; and
    • The exchange is requested at least 48 hours prior to the performance or event.
  1. Consumers are obligated to check the lockout conditions on performances prior to purchase as advertised on the website. Latecomers will be denied entry to performances advertised as a lockout, with no refund or exchange permitted. Under temporary lockout conditions, latecomers will be only admitted to a performance during a suitable break or as determined by venue management. Under some circumstances this may mean the consumer misses the show in its entirety.
  2. Strict age restrictions may apply to some performances and will be advertised on the website. Some shows are not suitable for small children or patrons under the age of 18 years. Please review your purchased shows online or call Desert Festival Box Office on (08) 8952 2392 to find out about age recommendations for the show/s that you are attending. If an infant or young child becomes unsettled during a performance, we ask that you take your child out of the performance venue so as not to disrupt the performance for the artist and fellow patrons.
  3. Desert Festival reserves the right to vary, substitute or withdraw advertised programs, artists, venue and seating arrangements as necessary. Any such variations, substitutions or withdrawals will be communicated to ticket holders in direct email communications and advertised through social media.
  4. Desert Festival collects your individual information in case of an event cancellation or alteration. If you elect not to receive digital communications from Desert Festival, or you fail to supply sufficient and appropriate contact information, Desert Festival is not responsible for failure to contact you. This year due to COVID-19, we will also use this information to pass onto Northern Territory Department of Health in the event of an outbreak.
  5. No obligation is assumed by Desert Festival for arranging a substitute event if an event is cancelled. This includes events that may be cancelled due to COVID-19.
  6. Entry to a Venue is at an individual’s own risk. To the maximum extent permitted by law, Desert Festival will not be responsible for any loss, damage, harm or injury arising from a consumer’s entry to a venue or performance within a venue.
  7. Mobile telephones, pagers and so forth must be switched off during a performance.
  8. The right to refuse entry or to evict a consumer is reserved by venue management as provided in the Live Performance Australia Ticketing Code of Practice. Consumer refused entry or evicted from a venue will not receive a refund.
  9. The Festival’s COVID-19 refund conditions are guided by Live Performance Australia, which states that events do not need to provide a refund or exchange if a ticket holder does not wish to attend an event due to fears of exposure to COVID-19; or if a ticket holder is unwell and does not attend an event (in line with government recommendations).
  10. Tickets must be retained throughout the performance. Venue management reserves the right to evict any person or persons not in possession of a valid ticket.
  11. In attending a performance, you grant Desert Festival permission to film or photograph you, and to reproduce that film or photograph in any audio, video or photographic display or other transmission, exhibition, publication or reproduction in any medium or context without further authorisation by, or compensation to, you.
  12. By submitting your order, you indicate that you have read and accept the Terms and Conditions of Sale. If you have questions regarding your order, please contact the Desert Festival Box Office on (08) 8952 2392.